Executives from Sony and Sprint will present strategies for turning showrooming into a blessing rather than a curse in an afternoon session at the fourth annual Retail Customer Experience Executive Summit, August 13-14 in San Diego. Showrooming, the phenomena in which consumers use their mobile devices in-store to seek out lower prices elsewhere, has been […]
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Lou Carbone, the man who coined the term “customer experience” and is hailed as the father of the experience movement, will deliver a keynote address at this year’s Retail Customer Experience Executive Summit. Carbone’s 1994 article, “Engineering Customer Experiences,” published in Marketing Management magazine, is seen as the beginning of the customer experience discipline. He […]
Micah Solomon and Dr. Chris Petersen have been added to the agenda of the fourth annual Retail Customer Experience Executive Summit, taking place August 13-14 at the Hard Rock in San Diego. Solomon is a top speaker, author, and consultant on customer service, 21st-century marketing, company culture, and more. To quote Apple co-founder Steve Wozniak, […]
Networld Media Group (NMG), organizer of the Retail Customer Experience Executive Summit, has announced the keynote speakers for its fourth-annual event, to be held August 13-14 at the Hard Rock San Diego: best-selling musician, TV personality and motivational speaker Andrew W.K., and Hard Rock branding and training veteran Jim Knight. “Our theme this year is […]
RetailCustomerExperience.com, the Internet’s leading news and information portal for the customer experience industry, announced today that it is adding a third full day to its annual Retail Customer Experience Executive Summit. The Summit, to be held from August 6-8 at Hotel Sax in Chicago, will feature Dennis N.T. Perkins, PhD. on Leadership Lessons from the […]
The third annual Retail Customer Experience Executive Summit (RCEES) is set to convene at Hotel Sax in Chicago on August 6-8, 2012. “This is not your ordinary conference,” says James Bickers, host of RCEES and senior editor of RetailCustomerExperience.com. “It is a fantastic opportunity for retailers to get together in a casual setting and learn […]
The Retail Customer Experience Executive Summit, an exclusive c-level event produced by NetWorld Alliance and hosted by RetailCustomerExperience.com, has announced its keynote lineup, as well as a special evening excursion for attendees to a Twins/Red Sox game taking place during the event. The Summit, scheduled for August 8-10 in Minneapolis, is a three-day event designed […]
