Networld Media Group’s third annual Interactive Customer Experience (ICX) Summit will focus on CX deployment trends and strategies. Early Bird registration ends on Friday, March 3. The opportunity to learn from best-in-class CX deployments, insight on the latest of Internet of Things and how best to build the customer experience are just three of nearly […]

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Networld Media Group’s Interactive Customer Experience Association has launched a new website redesign and new logo. Both more closely align with the branding of the partnered ICX Summit. The Interactive Customer Experience (ICX) Association today launched a new website redesign and new logo aimed at better reflecting the Association’s focus and growth. The new website unveils […]

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The ICX Association issues call for entries for annual Elevate Awards; accepting submissions through March 15, 2017. The Interactive Customer Experience (ICX) Association each year works to honor the individuals and organizations setting the pace in using technology to elevate the customer experience with its annual Elevate Awards. The awards, handed out at the Association’s annual […]

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The Interactive Customer Experience Association has released a new customer experience database and map that shows where the best in-venue experiences are located around the globe. “Probably the No. 1 thing our end-user members have been asking for is a compendium of great customer experience examples,” said Christopher Hall, the managing director of the Association. […]

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Paul Price, an accomplished speaker and thought leader on technology and its role in 21st century marketing, is set to give the opening keynote presentation at the Interactive Customer Experience (ICX) Summit, to be held June 28-30 in Chicago. Price’s presentation is entitled “The Wow Factor of Interactive Customer Experiences.” In today’s competitive landscape, it’s […]

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