Customers are well-informed and more demanding than ever, which is why so many brands rely on a variety of technologies to meet their needs. Moe’s Southwest Grill is no exception. “(Guests) want (food) clean, customized and convenient without sacrificing an experience that they value over just the food,” said Bruce Schroder, president of Moe’s Southwest […]
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The Interactive Customer Experience Association has released a new customer experience database and map that shows where the best in-venue experiences are located around the globe. “Probably the No. 1 thing our end-user members have been asking for is a compendium of great customer experience examples,” said Christopher Hall, the managing director of the Association. […]
Today's most successful restaurant brands are venturing beyond their home countries. In fact, the trend is so hot that food service franchises took 19 spots on Entrepreneur's 2016 list of Top 50 global franchises, which is one reason the Restaurant Franchising & Innovation Summit is making its European debut, July 18-20, 2017 at London's Grange City Hotel. [...]
Which Wich Superior Sandwiches founder Jeff Sinelli will headline the annual Restaurant Franchising & Innovation Summit, March 28–30, 2017, in Dallas. The chief vibe officer of the 500-unit chain best known for its customizable sandwiches, creative ordering system and personalized sandwich bag, will discuss his take on entrepreneurship and taking risks. "Jeff will share with [...]
